FAQs

Each texture has unique characteristics:

• Straight: Sleek, polished, and easy to style.
• Body Wave: Loose natural "S" waves for added volume and bounce.
• Deep Wave: Tighter, defined "S" waves for a full-bodied look.

For personalized guidance, feel free to reach out through our Contact Us page!

Yes, all our extensions are crafted from 100% authentic and raw human hair. This ensures quality, natural movement, and long-lasting wear.

To keep your extensions looking their best:

• Use sulfate-free shampoo and a gentle conditioner.
• Avoid excessive heat styling to maintain texture.
• Store extensions in a dry, cool place when not in use.

Visit our Hair Care Guide page for more detailed instructions.

We process orders within 1-3 business days. U.S. orders typically arrive within 2-3 business days after processing. For international orders, delivery may take up to 10 business days depending on the destination.

Yes, customer satisfaction is our priority. We accept returns for store credit within 30 days of purchase, provided the item is unused and in its original packaging. Please note that all returns and "Return to Sender" packages will incur a $35 restock fee. For more details, review our Return Policy.

Absolutely! Our extensions are made from 100% human hair, so they can be dyed, bleached, and heat-styled. However, we recommend consulting a professional stylist and avoiding harsh chemicals to maintain the hair’s quality and longevity.

Yes, we can accommodate special requests for custom lengths or textures! Please contact us directly for availability, pricing, and lead times.

Once your order ships, you will receive an email with tracking details. If you have any issues with tracking, feel free to reach out to us via our Contact Us page or email us at contact@hoistedhair.com.

We’re here to help! Reach out via our Contact Us page, email us at contact@hoistedhair.com, or follow us on social media (@hoistedhair) for updates and inspiration.